---
title: Connectivity and Operations
slug: connectivity/home
docTags: 
createdAt: 2026-04-30T20:26:56.307Z
---




Welcome to the Surescripts Connectivity Connectivity and Operations home page! The central starting point for customers and partners connecting to the Surescripts network. These guides cover how to establish and secure a connection, operate day-to-day in production and staging, meet security and identity requirements, and troubleshoot common errors.

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# Documentation Links

## Get Connected

Start here to establish and authenticate your connection to the Surescripts network.

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🔌[Connectivity and Authentication Guide](docId\:yJ54zGjRQH5Jj6R71e7w_)

Connect to and operate on the Surescripts network with guidance on setup, support, security, and service availability.
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## Operate on the Network

Understand roles, responsibilities, and service expectations across environments.

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🌐 [Network Operations Guide](docId\:WYnGriKD7VJk2a6AvMEbn)

Access guidance for network operations, support processes, incident management, and service expectations.
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🛠️ [Staging Environment Operations Guide](docId\:UxuljwTZA-R9TYr3QiXfW)

Access operational guidance for testing, validating, and supporting solutions in the Surescripts staging environment.
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## Security & Compliance

Meet the security and identity requirements for connecting to Surescripts.

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🔒 [IT Security Requirements Addendum for Surescripts Materials](docId\:hwwAxI1XmXwl2kOAyX5sL)

Review security controls, safeguards, and compliance requirements.
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👤 [Identity Proofing Requirements](docId\:qDTQTP4pBh71Cbh9IaJ5o)

Identity proofing requirements for access to Surescripts services and solutions.
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🛡️[Potential Patient Safety Issues (PPSI) Policies & Procedures](docId\:mHkXjKTagUl9vj-A0rpSz)

Learn how to identify, report, and manage potential patient safety issues.
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## Troubleshoot

Resolve and prevent issues on the network.

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⚠️ [Error Guidance Supplement](docId\:UM5nBFpTVVWP2rFYOEhPW)

Troubleshoot errors and resolve common issues across Surescripts services and transactions.
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**Need help? **When additional assistance is needed, please contact [Surescripts Support](https://surescripts.com/support) or your assigned **Account Manager**.

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