---
title: PAResponse (from PBM/Payer)
slug: electronic-prior-auth/guide/paresponse-from-pbmpayer
docTags: 
createdAt: 2026-06-22T20:46:07.105Z
---

The PBM/payer reviews the prescriber’s PARequest and determines that it needs additional information. The PBM/payer returns a PAResponse containing another question set with one follow-up question.

```xml
<?xml version="1.0" encoding="utf-8"?>
<Message DatatypesVersion="20230115" TransportVersion="20230115" TransactionDomain="SCRIPT" 
TransactionVersion="20230115" StructuresVersion="20230115" ECLVersion="20230115">
  <Header>
    <To Qualifier="D">7777777</To>
    <From Qualifier="PY">P99999999999999</From>
    <MessageID>8890</MessageID>
    <RelatesToMessageID>1234569</RelatesToMessageID>
    <SentTime>2014-12-02T17:05:12.1Z</SentTime>
    <Security>
      <Sender>
        <TertiaryIdentification>ACCT_ID_INSERTED_BY_SS</TertiaryIdentification>
      </Sender>
      <Receiver>
        <TertiaryIdentification>ACCT_ID_INSERTED_BY_SS</TertiaryIdentification>
      </Receiver>
    </Security>
    <SenderSoftware>
      <SenderSoftwareDeveloper>MD80SYSTEM</SenderSoftwareDeveloper>
      <SenderSoftwareProduct>80</SenderSoftwareProduct>
      <SenderSoftwareVersionRelease>15.2</SenderSoftwareVersionRelease>
    </SenderSoftware>
  </Header>
  <Body>
    <PAResponse>
      <PAReferenceID>77XX2</PAReferenceID>
      <BenefitsCoordination>
        <PBMMemberID>333445555</PBMMemberID>
      </BenefitsCoordination>
      <Patient>
        <HumanPatient>
          <Names>
            <Name xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
              <LastName>SMITH</LastName>
              <FirstName>MARY</FirstName>
            </Name>
          </Names>
          <GenderAndSex>
            <AdministrativeGender>F</AdministrativeGender>
          </GenderAndSex>
          <DateOfBirth>
            <Date>1954-12-25</Date>
          </DateOfBirth>
          <Address>
            <AddressLine1>45 EAST ROAD SW</AddressLine1>
            <City>CLANCY</City>
            <StateProvince>WI</StateProvince>
            <PostalCode>54999</PostalCode>
            <CountryCode>US</CountryCode>
          </Address>
        </HumanPatient>
      </Patient>
      <Pharmacy>
        <Identification>
          <NCPDPID>7701630</NCPDPID>
          <NPI>7878787878</NPI>
        </Identification>
        <BusinessName>MAIN STREET PHARMACY</BusinessName>
        <CommunicationNumbers>
          <PrimaryTelephone>
            <Number>6155555656</Number>
          </PrimaryTelephone>
        </CommunicationNumbers>
      </Pharmacy>
      <Prescriber>
        <NonVeterinarian>
          <Identification>
            <NPI>666666666</NPI>
          </Identification>
          <Names>
            <Name xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
              <LastName>JONES</LastName>
              <FirstName>MARK</FirstName>
            </Name>
          </Names>
          <Address>
            <AddressLine1>211 CENTRAL ROAD</AddressLine1>
            <City>JONESVILLE</City>
            <StateProvince>TN</StateProvince>
            <PostalCode>37777</PostalCode>
            <CountryCode>US</CountryCode>
          </Address>
          <CommunicationNumbers>
            <PrimaryTelephone>
              <Number>6152219800</Number>
            </PrimaryTelephone>
          </CommunicationNumbers>
        </NonVeterinarian>
      </Prescriber>
      <MedicationPrescribed>
        <DrugDescription xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">LOVENOX 40 MG PER 0.4 ML PREFILLED SYRINGE</DrugDescription>
        <Product>
          <NonDrugCoded>
            <Strength>
              <StrengthValue>100</StrengthValue>
              <StrengthForm>
                <Code>C42945</Code>
              </StrengthForm>
              <StrengthUnitOfMeasure>
                <Code>C42576</Code>
              </StrengthUnitOfMeasure>
            </Strength>
          </NonDrugCoded>
        </Product>
        <Quantity>
          <Value>30</Value>
          <CodeListQualifier>38</CodeListQualifier>
          <QuantityUnitOfMeasure>
            <Code>C48540</Code>
          </QuantityUnitOfMeasure>
        </Quantity>
        <DaysSupply>30</DaysSupply>
        <Diagnosis>
          <ClinicalInformationQualifier>1</ClinicalInformationQualifier>
          <Qualifier>ABF</Qualifier>
          <Value>E11.9</Value>
          <Description>DIABETES MELLITUS</Description>
        </Diagnosis>
        <Sig>
          <SigText>INJECT 40 MG SUBCUTANEOUSLY ONCE DAILY</SigText>
        </Sig>
      </MedicationPrescribed>
      <Response>
        <ResponseStatus>
          <Open>
            <PACaseID>A101</PACaseID>
            <MoreInformationRequired>
              <Header>
                <QuestionSetID>QS101-FOLLOWUP</QuestionSetID>
                <QuestionSetTitle>Lovenox PA Form - Follow up question(s)</QuestionSetTitle>
                <QuestionSetDescription>Thank you for your request. The additional information identified here is required to finish processing the case. Please provide at your earliest convenience; the case will remain open until the date specified in this message.</QuestionSetDescription>
                <QuestionSetContactCommunicationNumber>
                  <PrimaryTelephone>
                    <Number>5555551212</Number>
                  </PrimaryTelephone>
                </QuestionSetContactCommunicationNumber>
                <AttachmentRequired>false</AttachmentRequired>
              </Header>
              <Question>
                <QuestionID>FOLLOWUP_Q1</QuestionID>
                <SequenceNumber>1</SequenceNumber>
                <QuestionText>Describe result of Warfarin use (include INR and date drawn) or reason why patient can't use Warfarin. You may attach supporting information in a PDF document.</QuestionText>
                <DefaultNextQuestionID>END</DefaultNextQuestionID>
                <QuestionType>
                  <FreeText>
                    <IsFreeText>true</IsFreeText>
                  </FreeText>
                </QuestionType>
              </Question>
              <DeadlineForReply>
                <DateTime>2014-10-02T23:59:59</DateTime>
              </DeadlineForReply>
            </MoreInformationRequired>
            <PANote>We currently cannot process CDA documents. Please answer this question regarding the patient's previous use of Warfarin either by entering free text or by attaching a PDF document. Thank you!</PANote>
          </Open>
        </ResponseStatus>
      </Response>
    </PAResponse>
  </Body>
</Message>
```

**PAResponse (from PBM/payer) Example Element Details**

:::hint{type="info"}
**Note:&#x20;**&#x54;he table below does not explain every element displayed in the XML example.
:::

| **Element**                                                                  | **Value**                                                                                                                                                                                                                          | **Note**                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ---------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| To                                                                           | 77777777\:D                                                                                                                                                                                                                        | ID of the prescriber; D is the qualifier for a Prescriber ID.                                                                                                                                                                                                                                                                                                                                                                                           |
| From                                                                         | P99999999999999\:PY                                                                                                                                                                                                                | ID of the sending PBM/payer; PY means it is the payer.                                                                                                                                                                                                                                                                                                                                                                                                  |
| MessageID                                                                    | 8890                                                                                                                                                                                                                               | PBM/payer system trace number for the transmission. Echoed back in the response message in RelatesToMessageID.                                                                                                                                                                                                                                                                                                                                          |
| RelatesToMessageID                                                           | 1234569                                                                                                                                                                                                                            | Used to link the most recent message received from a trading partner in the conversation to this subsequent message.                                                                                                                                                                                                                                                                                                                                    |
| SentTime                                                                     | 2014-12-02T17:05:12.1Z                                                                                                                                                                                                             | Date and time message was sent: 12/02/2014 17:05:12.1 PM                                                                                                                                                                                                                                                                                                                                                                                                |
| PAResponse                                                                   | PAResponse                                                                                                                                                                                                                         | Message type.                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| SenderSoftwareDeveloper, SenderSoftwareProduct, SenderSoftwareVersionRelease | MD80SYSTEM:80:15.2                                                                                                                                                                                                                 | Sender Software Developer: MD80SYSTEM<br />Sender Software Product: 80<br />Sender Software Version Release: 15.2                                                                                                                                                                                                                                                                                                                                       |
| PrescriberOrderNumber                                                        |                                                                                                                                                                                                                                    | Not sent. Not applicable.                                                                                                                                                                                                                                                                                                                                                                                                                               |
| RxReferenceNumber                                                            |                                                                                                                                                                                                                                    | Not sent. Not applicable.                                                                                                                                                                                                                                                                                                                                                                                                                               |
| PAReferenceID                                                                | 77XX2                                                                                                                                                                                                                              | Assigned by the prescribing system on the initial message and is used as a tracking identifier on all request and response prior authorization messages to tieback related prior authorization messages. The identifier must be unique per prescribing system for at least 18 months.<br />**Note:** PAReferenceID shall be established with the PARequest when responding to a Prior Authorization renewal request (unsolicited PAInitiationResponse). |
| PBMMemberID                                                                  | 333445555                                                                                                                                                                                                                          | PBM/payer-assigned member ID for the patient.                                                                                                                                                                                                                                                                                                                                                                                                           |
| SocialSecurity                                                               | 333445555                                                                                                                                                                                                                          | Patient’s Social Security Number.                                                                                                                                                                                                                                                                                                                                                                                                                       |
| LastName, FirstName                                                          | SMITH\:MARY                                                                                                                                                                                                                        | Patient’s name.                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Gender                                                                       | F                                                                                                                                                                                                                                  | Patient's gender.                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| DateOfBirth                                                                  | 1954-12-25                                                                                                                                                                                                                         | Patient’s date of birth.                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Address                                                                      | 45 EAST ROAD SW, CLANCY, WI, 54999                                                                                                                                                                                                 | Patient’s address.                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| NCPDPID                                                                      | 7701630                                                                                                                                                                                                                            | NCPDP Provider ID Number of Pharmacy.                                                                                                                                                                                                                                                                                                                                                                                                                   |
| NPI                                                                          | 7878787878                                                                                                                                                                                                                         | National Provider ID of Pharmacy.                                                                                                                                                                                                                                                                                                                                                                                                                       |
| StoreName                                                                    | MAIN STR...                                                                                                                                                                                                                        | Name of Pharmacy.                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| CommunicationNumber                                                          | 6155555656                                                                                                                                                                                                                         | Phone Number of Pharmacy.                                                                                                                                                                                                                                                                                                                                                                                                                               |
| NPI                                                                          | 666666666                                                                                                                                                                                                                          | NPI of the Prescriber.                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| LastName, FirstName                                                          | JONES\:MARK                                                                                                                                                                                                                        | Prescriber’s name.                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| Address                                                                      | 211 CENTRAL ROAD, JONESVILLE, TN, 37777                                                                                                                                                                                            | Prescriber’s address.                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| CommunicationNumber                                                          | 6152219800                                                                                                                                                                                                                         | Prescriber’s phone number.                                                                                                                                                                                                                                                                                                                                                                                                                              |
| DrugDescription                                                              | LOVENOX 40 MG PER 0.4 ML PREFILLED SYRINGE                                                                                                                                                                                         | Drug prescribed is Lovenox 40 MG per 0.4 ML Prefilled Syringe.                                                                                                                                                                                                                                                                                                                                                                                          |
| Strength                                                                     | 100                                                                                                                                                                                                                                | 100 is the strength.                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| StrengthForm                                                                 | C42945                                                                                                                                                                                                                             | C42945 is the code for "injectable solution".                                                                                                                                                                                                                                                                                                                                                                                                           |
| StrengthUnitOfMeasure                                                        | C42576                                                                                                                                                                                                                             | C42576 is the code for "milligrams per milliliter".                                                                                                                                                                                                                                                                                                                                                                                                     |
| Quantity                                                                     | 30:38                                                                                                                                                                                                                              | Quantity is 30. 38 is the code value for Original Qty.                                                                                                                                                                                                                                                                                                                                                                                                  |
| QuantityUnitOfMeasure                                                        | C48540                                                                                                                                                                                                                             | C48540 is the code for "Syringe".                                                                                                                                                                                                                                                                                                                                                                                                                       |
| DaysSupply                                                                   | 30                                                                                                                                                                                                                                 | 30 is the number of days supply.                                                                                                                                                                                                                                                                                                                                                                                                                        |
| Diagnosis Code                                                               | E11.9                                                                                                                                                                                                                              | E11.9 is the diagnosis code for Diabetes mellitus.                                                                                                                                                                                                                                                                                                                                                                                                      |
| SigText                                                                      | INJECT 40 MG SUBCUTANEOUSLY ONCE DAILY                                                                                                                                                                                             | INJECT 40 MG SUBCUTANEOUSLY ONCE DAILY... is the Sig.                                                                                                                                                                                                                                                                                                                                                                                                   |
| **Response**                                                                 |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| PACaseID                                                                     | A101                                                                                                                                                                                                                               | PBM/payer-assigned identifier for this request.                                                                                                                                                                                                                                                                                                                                                                                                         |
| ResponseStatus                                                               | Open                                                                                                                                                                                                                               |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| DeadlineForReply                                                             | 2014-10-02T23:59:59                                                                                                                                                                                                                | Deadline for responding to this case in datetime format.                                                                                                                                                                                                                                                                                                                                                                                                |
| **QuestionSet**                                                              |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| QuestionSet                                                                  |                                                                                                                                                                                                                                    | A question set is included in the PBM/payer’s response.                                                                                                                                                                                                                                                                                                                                                                                                 |
| Header                                                                       |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| QuestionSetID                                                                | QS101-FOLLOWUP                                                                                                                                                                                                                     | PBM/payer-assigned ID for this question set.                                                                                                                                                                                                                                                                                                                                                                                                            |
| QuestionSetTitle                                                             | Lovenox PA Form - Follow up question(s)                                                                                                                                                                                            | Title of the question set, "Lovenox PA Form - Follow up question(s)" can be presented to the end-user.                                                                                                                                                                                                                                                                                                                                                  |
| QuestionSetDescription                                                       | Thank you for your request. The additional information identified here is required to finish processing the case. Please provide at your earliest convenience; the case will remain open until the date specified in this message. | Instructions for the end-user.                                                                                                                                                                                                                                                                                                                                                                                                                          |
| QuestionSetContactPhoneNumber                                                | 5555551212                                                                                                                                                                                                                         | Contact phone number at the PBM/payer for questions related to this PA process.                                                                                                                                                                                                                                                                                                                                                                         |
| AttachementRequired                                                          | N                                                                                                                                                                                                                                  |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| **Question 1**                                                               |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Question                                                                     |                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| QuestionID                                                                   | FOLLOWUP\_Q1                                                                                                                                                                                                                       | PBM/payer-assigned ID for this question.                                                                                                                                                                                                                                                                                                                                                                                                                |
| QuestionText                                                                 | Describe result of Warfarin use (include INR and date drawn) or reason why patient can’t use Warfarin. You may attach supporting information in a PDF document.                                                                    | Question text to be displayed to the end-user.                                                                                                                                                                                                                                                                                                                                                                                                          |
| DefaultNextQuestionID                                                        | END                                                                                                                                                                                                                                | Last question in the question set.                                                                                                                                                                                                                                                                                                                                                                                                                      |
| SequenceNumber                                                               | 1                                                                                                                                                                                                                                  | Order of this question relative to other questions in this question set.                                                                                                                                                                                                                                                                                                                                                                                |
| IsFreeText                                                                   | Y                                                                                                                                                                                                                                  | Indicates this is a free text question. (Yes)                                                                                                                                                                                                                                                                                                                                                                                                           |

