---
title: Integration & Production
slug: record-locator-exchange-adt/guide/integration-and-production
docTags: 
createdAt: 2026-06-02T15:11:18.073Z
---

The following section defines related technical and support elements needed for moving into production, along with our integration and message validation processes.

## Integration Process

When a customer begins integrating a Surescripts product into their application(s), they will be provided access to all the Surescripts documentation pertaining to the product being implemented. In addition, customers will be provided access to the staging environment to design, develop and test the product integration within their application.

:::hint{type="info"}
**Note: **The time frame of the project can vary depending on the customer's resource allocation for the project.
:::

**Meeting Requirements**

During Integration, customers will ensure their system has met all product requirements. The message validation process will focus on message format, application workflow and display in accordance with Surescripts documentation. Upon successful completion of message validation and, when applicable, other pre-production network requirements (e.g., Identity Proofing, Attestations, DEA audit), customers will be enabled in production.

For requirements, consider the following:

- To ensure high-quality transactions, Surescripts applies additional business rules above and beyond the schema defined requirements that will cause a message to be successful or rejected.
- Surescripts test cases do not cover all possible scenarios in production. Customers are responsible for testing any other applicable scenarios specific to their production environment.
- In accordance with the customer’s legal agreement with Surescripts, each customer is responsible for ensuring compliance with all applicable laws including, but not limited to, local and state laws/regulations where doing business.

## Transition to Production

Once message validation and the contract are complete, the customer is ready to move into production. Surescripts will configure the production connection and validate successful operations with the customer. Prior to the transition to production, Surescripts Account Management will work with the customer and internal Surescripts teams to discuss the following:

- Production support contacts (Escalation Matrix)
- Support process and training
- Support hours

## Surescripts Terminology Usage

For terminology usage throughout this guide, consider the following:

| **Term** | **Term usage**                                                                                                                                                                                                                     |
| -------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| must     | Requirements that are enforced as part of the production code or Surescripts business rules.                                                                                                                                       |
| should   | Used for guidance and best practices to produce superior results and enhance electronic messaging. Best practices can also be found in Best Practice sections. Customers are encouraged, but not required, to meet best practices. |

## Communication Rules

Please refer to the Connectivity and Authentication Guide for details regarding communication and security protocol requirements as well as references to all links and IP addresses associated with Surescripts services. For the network to be reliable, there are communication rules to which all customers must adhere.