Connectivity and Operations
Welcome to the Surescripts Connectivity Connectivity and Operations home page! The central starting point for customers and partners connecting to the Surescripts network. These guides cover how to establish and secure a connection, operate day-to-day in production and staging, meet security and identity requirements, and troubleshoot common errors.
Documentation Links
Get Connected
Start here to establish and authenticate your connection to the Surescripts network.
🔌Connectivity and Authentication GuideConnectivity and Authentication Guide
Connect to and operate on the Surescripts network with guidance on setup, support, security, and service availability.
Operate on the Network
Understand roles, responsibilities, and service expectations across environments.
🌐 Network Operations GuideNetwork Operations Guide
Access guidance for network operations, support processes, incident management, and service expectations.
🛠️ Staging Environment Operations GuideStaging Operations Guide
Access operational guidance for testing, validating, and supporting solutions in the Surescripts staging environment.
Security & Compliance
Meet the security and identity requirements for connecting to Surescripts.
🔒 IT Security Requirements Addendum for Surescripts MaterialsIT Security Requirements Addendum
Review security controls, safeguards, and compliance requirements.
👤 Identity Proofing RequirementsIdentity Proofing Requirements
Identity proofing requirements for access to Surescripts services and solutions.
🛡️Potential Patient Safety Issues (PPSI) Policies & ProceduresPotential Patient Safety Issues Policies and Procedures
Learn how to identify, report, and manage potential patient safety issues.
Troubleshoot
Resolve and prevent issues on the network.
⚠️ Error Guidance SupplementError Guidance Supplement
Troubleshoot errors and resolve common issues across Surescripts services and transactions.
Need help? When additional assistance is needed, please contact Surescripts Support or your assigned Account Manager.