Record Reversals and Updates

record reversal instructions to perform a record reversal, quantity dispensed must be set to ‘0’ and all required fields must be populated all records are subject to validation prior to reversal, therefore mandatory fields with validation errors will prevent a reversal from occurring reversals must be sent to remove the record from the surescripts repository surescripts record reversal will use the following fields to identify the medication prescription number, fill number, pharmacy ncpdp id, date filled reversals must be sent in a subsequent file and cannot be sent in the same file as the original medication do not submit a reversal for records that need revision or a change in information within any of the patient or dispense fields below see patient update instructions and record update instructions below note a compound will be reversed in total whether or not all ingredients are included in the reversal, but all ingredients provided should have the quantity dispensed set to ‘0’ patient update instructions for updating dispense event information, it is important to understand that patient information is treated differently than the rest of the dispensed medication information patient information updates does not cause existing dispensed medications to be reported or re reported to the state or get re validated if record passes validation, patient information will be updated when any of the following information changes patient first name patient last name patient middle name patient date of birth patient address line 1 patient address line 2 patient city patient postal code patient phone number patient gender name of animal alternate patient id alternate patient id qualifier customer dl number patient location code species code other patient information will only be updated when at least one of the fields in the list above is updated patient information is assumed to be ncpdp store specific updating a patient’s information for one ncpdpid will not affect the same patient’s information relating to a different ncpdpid record update instructions for updating dispensed event information, it is important to understand that dispensation information is treated differently than the patient information record update information does cause the existing dispensed medications to be revised and re reported to the state if record passes validation, dispensation information will be updated when a record exists in the database matching on prescription number, fill number, ncpdpid, date filled, source, and pharmacy state and any of the following information change quantity prescribed quantity dispensed day supply diagnosis primary code medication name sig sold date ndc number dispensed upc number dispensed udi number dispensed rx norm code rx norm product term type drug db code drug db code qualifier treatment type strength unit of measure electronic rx ref number diagnosis primary code diagnosis primary description