Frequently Asked Questions
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q who should i contact if there is a question about the application? a a contact customer support link is available at the bottom menu of the application select the link and complete the form with the required information someone from customer support will get back to you within 24 hours during standard business hours (monday – friday from 8 am – 5 pm ct) q where can i find more information related to the provider prior authorization portal to assist providers with trx code entry and prior authorization processing? a the prior authorization gateway is accessible at http //www surescripts com/priorauthportal http //www surescripts com/priorauthportal and includes a user guide at the bottom menu of the application