Error Scenarios and Conditions

error scenarios with sample message transaction(s) scenario error message all certificate subject or issuer is not configured within surescripts or was not sent with the transaction admin console logs incoming values to check for typos in configuration authenticationdatainvalid invalid authentication credentials all certificate subject or issuer is not configured within surescripts or was not sent with the transaction admin console logs incoming values to check for typos in configuration authenticationdatamissing invalid authentication info in the header all maximum length exceeded message id must be 255 characters or fewer all the organization id from the subject of the transaction is not configured for this transaction in the surescripts system organization id xxxxxx not authorized for this transaction all transaction sent to rle was not syntactically valid receiver part {urn\ ihe\ iti\ xcpd 2009}body should be of type org hl7 v3 prpain201306uv02, not org apache cxf binding soap soapfault all message was sent to the surescripts endpoint configured for communication between two carequality members, not rle however, no responder info was included in the url check the carequality directory to verify the correct url for a specific carequality responder rle customers should use the surescripts rle url responder id missing from request url all transaction sent to rle was not syntactically valid surescripts rle has encountered an error processing the message cannot invoke method getat() on null object all surescripts account, portal, and rls auth configuration of the organization id from the incoming transaction does not authorize processing for this transaction unauthorized organization id 1 2 3454 not authorized for this account all incoming message is not valid or there is an issue internal to the surescripts system review transactions in surescripts admin console to see details if the problem persists, submit a support case unexpected exception occurred please contact technical support or there was an unexpected error processing the message all attempt to send a message directly to a specific carequality responder through surescripts failed invalid url / endpoint was used unknown responder 'xxxxxx' specified in request url all transaction sent to rle was not syntactically valid unmarshalling error unexpected character '\>' (code nn) in content after '\<' (malformed start element?) at \[row,col ] \[nnn,nn] all surescripts requires the home community id of the sender to be sent in the subject organization is for each incoming transaction required organization id (ihe id) not included in saml on incoming message all the subject organization id on the incoming transaction is not configured on a data provider in the surescripts system no routable entity configured with ihe id = organization id ‘n n nnn nnnn’ all the configuration of the organization id listed is not consistent the data provider portal and the rls auth table portal are not in the same account hierarchy portal ‘nnnn’ for ihe id ‘n n nnnn’ does not match portal ‘yyyy’ from rls auth all an invalid soap message is submitted exception occurred invalidsoapmessage element all issues with connectivity configuration, certificates, and mutual tls may occur on initial transactions review details of errors in surescripts admin console and work with your surescripts contact, if needed, to correct 403 forbidden 404 not found 406 not acceptable certificate check=invalidvalue http error code 500 connection refused portalid\ nnnnn with url\ http //xxxxx all certificate mapping rule missing on the receiving system 401 unauthorized xcpd invalid date of birth format birth date needs to be formatted ccyymmdd xcpd maximum length exceeded first name must be 255 or fewer characters xcpd maximum length exceeded last name must be 255 or fewer characters xcpd maximum length exceeded middle name must be 255 or fewer characters xcpd maximum length exceeded suffix must be 50 or few characters xcpd invalid gender code submitted only m, f, un administrative gender codes are accepted xcpd address line 1 too long address line 1 larger than accepted (120 maximum length) xcpd address line 2 too long address line 2 larger than accepted (120 maximum length) xcpd city too long city larger than accepted (50 maximum length) xcpd invalid state code submitted state larger than accepted (2 maximum length) xcpd zip does not comply with us formats only usa zip codes are accepted xcpd attempt to send a message directly to a specific carequality responder through surescripts failed the responder is not configured for xcpd from surescripts system responder id 'xxxxxx' not authorized for receivexcpdquery xcpd rle application has encountered an internal error internal service error plq plq requires a patient identifier a patient identifier extension (max length = 60 characters) must be entered plq the requested patient identifier is no longer valid in the surescripts system retry xcpd patient may have opted out vendor may no longer supply records through surescripts invalid id submitted not a health data locator for the specified patient identifier