Integration Production

integration process when a customer begins integrating a surescripts health information network product into their application(s), they will be provided access to all the surescripts health information network documentation pertaining to the product being implemented in addition, customers will be provided access to the staging environment to design, develop and test the product integration within their application note the time frame of the project can vary depending on the customer's resource allocation for the project meeting requirements during integration, customers will ensure their system has met all product requirements the message validation testing will focus on message format, application workflow and display in accordance with surescripts health information network documentation upon successful completion of message validation and, when applicable, other pre production network requirements (e g , identity proofing, attestations, dea audit), customers will be enabled in production for requirements, consider the following to ensure high quality transactions, surescripts health information network applies additional business rules above and beyond the schema defined requirements that will cause a message to be successful or rejected surescripts test cases do not cover all possible scenarios in production customers are responsible for testing any other applicable scenarios specific to their production environment in accordance with the customer’s legal agreement with surescripts health information network, each customer is responsible for ensuring compliance with all applicable laws including, but not limited to, local and state laws/regulations where doing business transition to production once the participant contract is complete and the message validation is approved, the participant is ready to move into production surescripts health information network will configure the production connection and validate successful operations with the participant prior to the transition to production, surescripts health information network account management will work with the participant and internal surescripts health information network teams to discuss the following production support contacts (escalation matrix) support process and training support availability note the escalation matrix for use by surescripts health information network customers can be found in the network operations guide surescripts health information network terminology usage for terminology usage throughout this guide, consider the following term term usage must requirements that are enforced as part of the production code or surescripts health information network business rules should used for guidance and best practices to produce superior results and enhance electronic messaging best practices can also be found in best practice sections participants are encouraged, but not required, to meet best practices in order to be certified on the surescripts health information network timeouts for timeouts, consider the following when sending a message to surescripts health information network the timeout period for the responder is the following for these messages patient search – 30 seconds document search – 125 seconds document retrieve – 300 seconds communication rules refer to the mutual transport layer security (mtls) information in the surescripts connectivity & authentication implementation guide