Automated Change of Vendor Workflow
2 min
The automated Change of Vendor (COV) process allows providers to move to a new vendor without transferring their existing Surescripts Provider Identifier (SPI).
When a provider is registered with Renewal and/or Change services at the same address using a new vendor, Surescripts automatically detects the change and begins rerouting renewal and change requests.
The following occurs automatically:
- Surescripts identifies when a provider switches vendors at the same location.
- Existing renewal (RxRenewalRequest) and change (RxChangeRequest) traffic is rerouted to the new vendor.
- The previous vendor is notified of impacted providers.
