Faxing

faxing overview this service is optional and creates an alternate route for transactions if electronic communication is disrupted this service delivers certain messages via facsimile (fax) when they cannot be delivered electronically due to temporary/transient transmission failures, unless prohibited by state law both sender and receiver must have this feature enabled to utilize faxing services notes fillable messages for controlled substances will not be transmitted by fax if fillable fax messages are prohibited by state, messages sent via fax are for informational purposes only for faxing, consider the following current message types that are supported through fax newrx, rxrenewal (request/response), and cancelrx (request only) to opt out of receiving cancelrx fax messages, contact surescripts customer support, or your assigned account manager pharmacies may send an rxrenewalrequest for controlled substance that can fail over to a fax message when a connectivity issue occurs if a prescription for a controlled substance is sent, and a connectivity issue is encountered, an error will be returned to the sender instead of failing over to a fax message surescripts makes efforts to conform to the applicable state regulatory needs related to e prescribing; however, it is ultimately the responsibility of the sender and receiver to fulfill compliance requirements information only faxes – some states permit information only faxes for non controlled substances these fax templates meet the state requirements for transmitting message details by fax, but provide further instruction for the pharmacy to validate the prescription message delivered by fax the following steps occur when a message fails over to fax electronic message is initiated and received by surescripts surescripts encounters a connectivity issue with the receiver surescripts creates a status (code 000) message and returns to sender if all retry attempts have been exhausted, surescripts fails the message for delivery via fax after determining that the message meets all required criteria the fax delivery process is monitored for success when confirmation is received for successful delivery of fax, a verify (code 010) status update is returned to the sender to notify that the message was delivered by fax if a timeout occurs, surescripts will return an error to the sender and a message may still be delivered via fax duplicate messages should not be sent without confirming that the original message was received faxable error messages surescripts can attempt to deliver the original message by fax when a receiver responds with a certain error code the following steps summarize the process surescripts receives electronic message and attempts to deliver to the receiver surescripts receives synchronous error message with code 600, 601, or 602 or a status 000 followed by asynchronous error message with code 600, 601, or 602 errorcode/descriptioncode combinations that are faxable include 600, 600/008, 601, 602, 602/008 note any other combination is not faxable surescripts returns status (code 000) and fails the message over for delivery via fax after determining that the message meets all required criteria the fax delivery process is monitored for success when successful, a verify (code 010) status update is returned to the sender to notify that the message was delivered by fax if a timeout occurs, surescripts will return an error to the sender note for more information, see the message continuity docid\ vjllerlgfsbvuos p51ta section