FollowUpRequest

2 min

FollowUpRequest Element Usage

The FollowUpRequest is used to resubmit an electronic request that has not yet received a response. This element should be utilized when a system permits a user to resubmit a request. To help avoid unnecessary requests, applications should provide users with the ability to view the status of any message that has not received a response.

Receivers of messages that support the FollowUpRequest element should ensure that end users are able to differentiate the most recent FollowUpRequest when multiple requests have been received.

FollowUpRequest is an element in multiple messages and the guidance provided here applies to all instances.

The initial and any subsequent FollowUpRequest should have a minimum 48 hour interval between each request.

R.310: When responding to a FollowUpRequest, only one response shall be sent and shall reference the most recent request.

R.323: Prescribing systems shall be able to identify and correctly interpret the FollowUpRequest field in inbound messages.

R.324: When sending a follow up message for an outstanding request, the Pharmacy System shall populate and transmit the FollowUpRequest field.

Note: For additional information on message linkage for the FollowUpRequest, please see the Message LinkageMessage Linkage section. The RelatesToMessageID requirement differs from 2017071 to better align with NCPDP.